Terms & Conditions

Terms & Conditions  

The Sleep Mumma’s terms & conditions outline the rules and regulations for the use of this website, located at www.thesleepmumma.com.  By using this website, you agree with and accept these terms and conditions in full. 

 

Terminology: 

“Client” “You and “Your” is referring to you, the person using this website and accepting these terms and conditions.  

“The Sleep Mumma”, “We”, “I”, “Me” and “Us” refers to this business.  

 

License 

Unless stated otherwise, The Sleep Mumma owns the intellectual property rights for all the material on this website, and any material by The Sleep Mumma.  All intellectual property rights are reserved.  

 

You may save and print pages or documents from www.thesleepmumma.com for your own personal use only, subject to restrictions set in these terms and conditions.  

 

By purchasing a consultation with The Sleep Mumma you agree and understand that your personalised sleep plan and assessment is meant for your child only and should not be shared with a third party.   

You are restricted from doing the following: 

  1. Re-publish any website material from this website 

  1. Sell, sublicense, or commercialize any website material from this website  

  1. Reproduce, duplicate, or copy any material from this website  

  1. Redistribute content from The Sleep Mumma, unless specifically made for redistribution or with credit and a direct link back to The Sleep Mumma  

  1. using this website in any way that is, or may be, damaging to this website 

  1. using this website in any way that impacts user access to this website 

 

You agree that none of the advice that The Sleep Mumma provides shall be considered medical advice.  You should always consult with your GP or other health-care provider if you have any healthcare related questions regarding your baby and before embarking on your babies sleep journey. You agree to disclose any medical conditions or disclose if a medical problem appears or persists to The Sleep Mumma.  You will not disregard or delay seeking medical advice from a qualified healthcare provider.  

 

The Sleep Mumma disclaims any liability, loss, damage, or injury caused by information and servicees provided to the client.  

 

Consultations and Support  

By paying for any consultation, you are agreeing to these Terms and Conditions. The Sleep Mumma 1:1 support is available during the working hours of 8am to 7.30pm Monday through Sunday.  Although these are the working hours, every effort will be made to respond to text messages and emails in a prompt manner.  The Sleep Mumma will be available to respond to your questions and concerns via email communication, a scheduled phone call, or text message, dependent on the consult option you have chosen. 

The support period begins when you are ready to start your program or within 7 days of receiving the Sleep Assessment and Plan.  Home consultation support will start from the next business day after your in-home consultation. The Sleep Mumma works with a maximum number of families at one time and booking your support period reserves your spot for that time.  You do have the option of purchasing additional support when needed.  With all consultations you have the option to put the support time on temporary hold and directions will be at the discretion of The Sleep Mumma.  

You may book and pay for 1:1 services (consultations) from us through our website platform by paying the consultation fee as set out on the website.  The Sleep Mumma will send you a return confirmation email which will include details of your support package and further details about what to do next. 

It is required that the client keep The Sleep Mumma updated on sleep logs and any other issues or concerns that may arise during the support period.  Failure to do so results in an inability for us to help the client with your child/s sleep journey.  For the client to get the most out of their sleep plan they must work together with and comply with adjustments and recommendations in their plan, as advised by The Sleep Mumma.  

Cancellations  

Home Consultations - Less than 24 hours prior to a home consultation will only be refunded 75% of the consultation fee.  Cancellations prior to 24 hours prior to a home consultation will be 100% refunded.  If a personalised sleep assessment and plan has already been sent out and the home consultation is not rescheduled a $80 fee will be charged 

Any Phone Consultation - Less than 12 hours prior to a scheduled phone consultation date will only be refunded 75% of the consultation fee.  If the Phone call is rescheduled there will be no extra charge.  Cancellations prior to 24 hours with will be 100% refunded.   

Email Consultation - If cancelled prior to a sleep assessment and plan being sent out there will be a 100% refund.  If a sleep assessment and plan has been emailed, there will be no refund.  

 

GENERAL PAYMENT TERMS 

All payments (including consultations, support fee and any product on this website) must be made via one of the payment methods set out on this website including our payment processors, Stripe and PayPal (please note the payment processor may change from time to time). You authorise us to debit your payment method when you order or purchase any of these products or services. Payment of any amounts using a payment processor may be subject to the payment processor’s terms and conditions.  It is your responsibility to check the services you have chosen, including pricing, description, inclusions, and other details before you submit your order through the website. The Sleep Mumma does not accept refunds for any services for change of mind or other circumstances once a sleep assessment and plan has been delivered.  Unless otherwise stated on this website, all fees are stated in Australian dollars and are inclusive of GST. You must not pay, or attempt to pay, any fees by fraudulent or unlawful means. It is your responsibility to provide valid payment details and ensure that your payment details are up to date.  

 

PROMOTIONS 

The Sleep Mumma may issue promotional discount codes for certain products on this website or through an associated social media platform, at their own discretion. To claim the discount, you must enter the promotional discount code at the time of submitting your order through the website.  The conditions of use relating to promotional discount codes will be specified on the website or associated social media platform at the time they are issued. The Sleep Mumma run competitions on associated social media platforms. Such competitions are subject to terms and conditions which will be detailed on the associated social media platform at the time of the competition. 

 

Variation of Terms 

 

The Sleep Mumma is permitted to revise these terms and conditions at any time as it sees fit, and by using this website you are expected to view and review such terms on a regular basis to ensure you understand and accept all terms and conditions governing use of this website. 

 

The Sleep Mumma shall be permitted to assign, transfer, and subcontract its rights and/or obligations under these terms and conditions without any notification or consent required. You shall not be permitted to assign, transfer, or subcontract any of your rights and/or obligations under these terms and conditions.